Mr. Bill's Pipe & Tobacco Company

WHAT OUR CUSTOMERS ARE SAYING ABOUT US..

July 2010 I was very pleased with the Proto Pipe I purchased from you. The service was fast and the product was as advertised. You are easy to do business with. Thank You.   RH June 2010 Hi Suzanne:   Order arrived today....PERFECT!...LOVE IT....JUST WHAT WE WANTED!   Thanks again for the great customer service.   Best to you this summer..   KB, NV MAY 2010 Thank you so much for fixing this, you fully served my needs on this, and I am grateful.  Excellent customer service.  I believe in giving feedback, and really enjoy being able to give positive feedback Well Done! and thank you for any info you can turn up for me. Have an awesome day! Sincerely, WC, WA APRIL 2010 Hi, yes, I did receive the package and am very pleased.  Thank you very much for everything.   Thanks Suzanne,   Great doing business with you.   TP, APO, AE   JH, CT MARCH 2010 thank u for your fast delivery l will b ordering from u 4 sure soon thank again RL, TX FEBRUARY 2010 Thank you for the excellent service!! Keep up the great work! MB, CA p.s.: How does one get voucher or discount coupons? (Make sure you sign up for our promotions using your email address!) DECEMBER 2009 Thank you Mr. Bill's! I recieved my order yesterday. Delivery was much faster than expected and now i am able to enjoy my proto for the new years holiday! I was sold a top quality product as promised by you. I will definitely be ordering from Mr. Bills again and again, and have recommended your site to many friends. Thanks again and have a safe and Happy New Year!   JH, IA Hey Suzanne - just wanted to thank you again for the great service beyond the call of duty. I really appreciate it and have been very impressed w/ the quality and level of service I've received from Mr. Bill's. I recommend you guys to all my friends! Thanks again and Merry Christmas / Happy Holidays... MB, WA NOVEMBER 2009 Suzanne, Just wanted to let you know I received the smaller bat and it fits perfectly.  Absolute pleasure doing business with you. Thanks and have a Happy Holiday!   RW, NY   Suzanne, I received item yesterday and am pleased with the pipe and amazed by how fast it got here. Thanks, RD, WA    yes.  this color will be fine.  thanks for the quick response.  i appreciate good customer service.  i seldom see it lately.  thanks again.   - jm, ak OCTOBER 2009 I got it!!  Thanks so much for your help!!!  I really love it! ;-) (VaporGenie) MK, MA Thanks, i got it. you guys are great.  FA, CA Order arrived Tuesday, everything is fine. Thanks for the personal attention. DM, NV Thanks for the updates, so far a very plesant shopping experience.   RW, NY SEPTEMBER, 2009 Suzanne, I got it on Friday!  You rock!  Thanks again for such great service & products. PG, PA Suzanne, thank you so much for your updates. i got home today and found it in my mail. that was fast. great customer service and processing that in a very timely manner. thanks. FA, CA AUGUST, 2009 Wow, got it already! Thanks so much for being swift!  Best wishes to you,  MRB, NV Suzanne,   I would like to thank you very much. My neightbor actually is the one that ordered it from the other place (  ordered one through myonlinegaragesales on July 27 and they have not shipped it or responded to any emails I have sent to ask the status. They sure took the money though) and I felt bad because I'm the one that talked him into this place. Now he's out the money. So I decided to buy him this one out of my pocket.  Your company is great. Keep up the great site and wonderful customer service.   Thank you again,, TT, MI July, 2009 That was the fastest service I have ever seen. I appreciate your business sense having been a business owner myself. I love my purchases and the rollers are going to be part of a b'day gift for my partner who thinks they don't exist since the 60's. Thanks again, I will be doing business with you again, and have sent you as a referral to my freinds on other Islands. Mahalo. DW, Hawaii Suzanne, Thank you so much. I got my order and am so pleased! The spice grinder is perfect and exactly what I've been looking for. Dumb question though - what is the screw for on the Snuffly? I will definitely be back and recommending you to others. To be honest, it's nice to have a domestic option as opposed to a UK site. Thanks again! JT, OK JUNE 2009 As always, you guys rock. Enjoy your summer and best wishes for continued success and happiness! -SK, IL MAY 2009 thank you guy's, it's always a pleasure, you all know how to treat your customers and it's appreciated,... RH, KY Hello Suzanne, My letter came today, that was quick, excellent service. I trust that the replacement poker will hold up this time. merçi beaucoup, JD, AB APRIL 2009 Thanks for the great customer service, Suzanne!  I am glad I found the accessories I wanted, I usually have to order from overseas.   NC, CA  MARCH 2009 Hiya Suzanne, everything arrived beautifully on Saturday!  I thank you so much, and really do appreciate all your help!     Be safe, take care, have doable days, and again, thanks!   CK, DE   Hello! Just wanted to let you know that we already received the order (Saturday)! Thank you so much and we will definitely be doing business with you again! :) ~JJ, MA You guys are fricken quick... I got this email yesterday, saying that it would take 2 to 5 days to receive,,, then i got home last night,,, and there it was,,, your  AWESOME!!!!!!!   Thank you so much     TR, CA FEBRUARY 2009 Good morning, afternoon and / or evening, Miss Suzanne!   Once again, you ROCK!!!   Just got my Hookah order today, SWEET!!!   I'm having a Hookah party this weekend, I'll let you know how that goes!   Oh and by the way ... talk about being forgetful ... I have to write myself notes! My notes have notes, in fact, I have to write myself notes to tell me where my notes are!!! You're fine!   Once again, thank you, thank you, thank you...! You're a pleasure.   All the best, RH, MA Merchandise arrived today; many thanks for the great service, I look forward to ordering from you again in the future!   MC, OR I wrote you a couple of weeks ago, being very impressed with your product. I'm just following up to let you know that I referred two guys that ordered two Proto Pipes from you recently, and they were from AZ too. Just now I was talking to a female friend of mine who lives in Reno, and she will be ordering one from you later this week. I like to help companies that have proven themselves with quality merchandise and excellent customer service, by sending as many referrals that I can. Keep watching for more referalls coming from Prescott, AZ. All my best, BG from AZ thanks  Suzanne.....  you do have the best products  and to me  family style feeling  service.....so much more then any where i have ever been    thankyou  so  much    john  i will recommend you to all the  people like me  down  here and everywhere    go internet   go  MR  BILLS   my favorite  since  it s beginnings    no doubt  JD, FL  January 2009 Dear Suzanne, I wanted to thank you for your recent sale of the Proto Pipe I made last Saturday.  Never, have I been so impressed with the quality of a pipe before!  The way you machined and tooled this pipe is nothing short of genius.  I have spent as much time just handling the pipe, as I have smoking from it.  It is heavy, solid brass (which is one of the questions I had asked of you before ordering it) and you can just feel the quality that goes into each and every one you make.  A friend showed me one that she had purchased over 35 years ago, and I was so impressed that I ordered mine the very next day.  As manufacturing has "cheapened" over the years with cutting corners on the products they use, I'm proud to say that my pipe is every bit as well built as my friend's pipe was that was made in the late 60's.  I just finished cleaning the pipe for the first time, and I wanted to add how easy it was to clean.  In the process, I realized just how well machined every single piece of the pipe was, and how there is only one way to put it back together again.   I also have to add how on top of customer service your company is.  When I e-mailed you the question of it being 100% brass, you assured me within 2 hours that in fact it was solid brass. I then proceeded to place my order on Saturday. Two days later, on Monday, I was happily surprised to find your pipe in my mail box.  I have never seen such service in all my dealings with internet purchasing.  Thank you, thank you, thank you!  I will tell all my friends about your pipe and company, and I'm confident that you'll see some sales come from my referrals.   All my best,   BG, AZ Thank you Suzanne so much for your wonderful service! Warm regards, CW, KS Dear Mr-Bills,  I can't believe I got my order this soon! You have a great staff, great service and great products.  Thank You  SG, FL Suzanne, I appreciate Chris' determination to get my order straight and sent out today. I am excited to receive my purchases! Thanks, PP, NJ Dear Suzanne, Thank you for attending to my order with care and priority.  Package has arrived and I am pleased.  It was a pleasure doing business, I will definatelly keep your store in mind. Thank you again, DM, MA DECEMBER 2008 Thank you Suzanne, as per usual everything arrived beautifully, sorry I mean to write to you a couple days ago, but time just seems to get by me anymore!  Have a safe and wonderful Christmas Suzanne, and thanks so much for all you do! Carol, DE Hello Suzanne,   The Blue one will be fine.  I appreciate your good service.   Thank you.   Steven, WA NOVEMBER 2008 Hi Suzanne:   Thanks for taking the order and good service.   Have a great holiday.   In friendship,   KB, NV   Dear Suzanne, The little package containing two packets of Mixture No. 79 arrived yesterday. I had not seen a packet of Mixture No. 79 for perhaps 40 years. They look just as they always did! When I was a kid in Greenwich Village in the 60s, I bought Mixture No. 79 at Village Cigars, the famous little landmark on Sheridan Square in the heart of the Village. In those days, drug stores and supermarkets carried a considerable selection of brands, including  Mixture No. 79. In the 70s, tobaccos such as Mixture No. 79, Granger, Revelation, Brindley's, Hickory, and Rum and Maple, disappeared from stores. I thought that they had passed away forever, until I googled Mixture No. 79 and discovered that you sell it and many other of the old brands. Wonderful!  This afternoon, driving through a gray coming-of-winter rain, I got out my corn cob pipe, opened a packet of Mixture No. 79, and lit up. It was a true nostalgia trip! The tobacco  tastes as if the mixture includes some little dried rose petals.  It brought me back to the 60s Village.  I have written a book entitled, "Greenwich Village: The Happy Folk Singing Days, 1950s and 1960s," which was published this year by Mel Bay Music Publishers. See my website, ralphleesmith.com. On page 6, there is a picture of a corner of my Greenwich Village apartment, with a 20-pipe rack on the desk. I don't know where all those pipes are now, but one really needs only a few! Thank you again.  Ralph, VA Suzanne, Thanks for your prompt & courteous attention to this matter. I remain a very happy & loyal customer. take care, Tom, NJ OCTOBER 2008 I have received my order today and am very pleased! Thank you!   M Z, Washington   Hello, Suzanne, The items arrived safely today and I am very pleased.  Thank you so much.   HARRY, SF, CA SEPTEMBER 2008 Suzanne,   Thank you for the fast ship.  I received both packages today.  I will be telling my friends where to go for great service.  When I get to Vegas I'll have to look for Mr. Bills.  Until then thanks.   WW, WA Suzanne, my order arrived today, thank you again so much for the superior service    Heather, OR Look forward to continuing doing business with you folks. Best prices in the web... Thanks.  JD, N.C. AUGUST 2008 What GREAT service... Thanks, Tom, Missouri Thank you I did recieve the order today. I wasn't sure how you were sending it. The pipe look great and my Friends will be surprise with kick off going. Thanks again Jeanie, AZ JULY 2008 I am very, very impressed with your efficiency. Thanks! JE - Richmond, CA Thank you so much! I"m very impressed with your service. Bill - Port Jervis, NY JUNE 2008 Thank you for the great service and the free shipping; it's appreciated.  Elaine, Las Vegas Awe Thank you! I look forward to breaking in my new dugout! I've never bought any "tobacco" products online before but after searching many different online shops last night, I found "Mr. Bills" to have the best pictures/descriptions and the biggest selection of any site I'd found! I'll definitely recommend you guys and I look forward to shopping again! JK, Ohio May 2008 Thank you for the prompt response, Suzanne! I will wait on the holder and case until another time. Thank you very much for the information. I enjoy shopping with Mr. Bill's. Your customer service has always been of the highest caliber.   Have a great day!   MA April 2008 Ah ha, dearest Suzanne, I just found this email in my bulk folder, shame!! I know I have lil gremlins living in my prehistoric compubox, they dont pay rent, but they make good company... Yr right, it is about time, hahah!! But alas, no worries! Mr Tightpac, I like that, I like that very much! I just cant stop ordering them, theyre just so, well, they work. They work!! Perfectly, and Mr Bills is the only place Ive found them online. You guys gottem!! Also, ive called a couple of times to the number below, and I want to say you have a very professional staff, though, of course, I cant remember the name of the clerk I talked to, but, he was very professional both times I called, very nice!! Good show Mr Bill's, good show!! Oh, and by the by, I cant wait til you guys start carrying the Orange Chronic air freshener in the 4 oz can, as opposed to the 1.4 oz can, or, some size like that. Would be very, very convinient. Rock n roll Mr Bill's, Michael March 2008 Thank you very much! Great service guys, it showed up today and I wasn't expecting it for a while. Fast! Awesome.   Thanks, will be ordering from you again.   Eleni February 2008 thanks again for great customer service your deffinitely my favorite place to shop talk to you soon damon   i received my order thanks so much for everything you have been very helpful and i'll recommend you to all my friends. Also if you get any small hardbody dugouts in stock let me know i might do some early Xmas shopping thanks again DM, Virginia Golden Amber sounds good, so I will take that in place of the cherry. Thank you for your speedy response. Your customer service is the best i have ever seen. Thank you for taking the time to help remedy the situation. AD. North Las Vegas Excellent! Thanks a ton for covering the shipping. I have to say the level of service I've received from Mr. Bill's is incredible. I've been raving about your shop to friends since I ordered, and you've again managed to exceed expectations. It's refreshing to deal with an establishment that communicates order info as consistently as you have. Thanks again for all of your help, Suzanne. I'm sure I'll be calling on you guys again soon =)  January 2008 Thank You Suzanne! Look forward doing business with you guys!  DU, TX   Thanks Suzanne! Received the giants pipe and it's great. I will definitely be doing business with you guys in the future as well as recommending your company to friends. Thanks again!   PC, OHIO   January 2008 You are the best!  Thanks so much..Have a great day!  Next time Im in Vegas I will have to look you up.   KS, Wisconsin   .............And a Happy and Healthy New Year to you all at Mr. Bills. Thanks for the excellent service throughout 2007. Best wishes. Ian Thanks for writing back. I did reccieve it. I love it. Your products are great and I will be ordering from you agian for sure. I have told so many people about how great your prices are and product. Thanks agian. N.M., Montana Hey I just got home today after a long weekend get away to see my package has arrived :) Thanks alot everything is great even the added Private Blend :) Will be doing business again! Thanks, Thank you so much!!! I will surely be using you again! thank you for accomidating! Thank you, Suzanne! I really appreciate all your help. You didn't have to send the tobacco but I am very grateful! Fantastic! Thank you very much! I appreciate this kind expression of appreciation. I look forward to utilizing this and will continue to send people your way when I can! You guys are all awesome! May you have the most excellent day! DAVE Suzanne, thanks for your quick reply, and for the advice. I have found the info on your website most helpful as well.  Best wishes,     Thank you VERY much for staying on top of this for me! I really appreciate it! Thanks, Mike Suzanne, Thank you for the correspondence!  I am very impressed with the quality of customer service I have received and the speed in shipping.  You can definately count on repeat business from me and I have been telling others about Mr. Bill's. Take care, JW       Thank You so much for the Great customer service . I Really appreciated the follow-up on you part. Thanks Again and indeed I will definetly shop again. And to you and all your family, you have the greatest of Holidays Ever!!! Richard, Kentucky

This article was published on Saturday 30 December, 2006.